OpenPhone customers are highly pleased with the price, ease of use, advanced features, and customer service. Customer Satisfactionĭon’t believe OpenPhone can transform your business? Don’t take our word for it - with 196 reviews on G2, all but four give OpenPhone five stars, with the final four being four stars (no one-, two-, or three-star reviews in sight). Through Zapier, OpenPhone connects to thousands of apps, including Airtable, Calendly, and other CRM systems. Plus, OpenPhone offers native integrations with Slack, Gmail, and HubSpot CRM (coming soon). OpenPhone offers advanced features including desktop and mobile apps, a built-in lightweight CRM system, call recording, a shared inbox, virtual assistant, automated replies and workflows, and unlimited SMS messaging and calls to the U.S. The premium plan costs $25 per month per user. Pricing starts at just $10 per month per user. OpenPhone works by adding an extra business line to your iPhone, tablet, Android, or computer. OpenPhone is the best alternative to Nextiva and Grasshopper because it has a clear (and affordable!) pricing model, offers robust features, integrates with thousands of apps, and when it comes to customer satisfaction, clearly wins out. Unfortunately, many common alternatives - including Vonage, Skype, RingCentral, and Jive (formerly GoToConnect) - pose similar problems. Nextiva and Grasshopper have similar downfalls: They have confusing price plans, have a lack of customization and integrations, and either don’t offer (or charge an arm and a leg for) advanced features. Worst part for me was that when it comes to text messages, a user could have access to every user’s text messages or nobody’s.” The Best Alternative to Nextiva and Grasshopper : OpenPhone
The name of the caller is visible on the windows app, but it does not get recorded in the call log. The voicemails do not stay on the system for more than 30 days. Missed inbound calls, terrible customer phone support, and poor sound quality are just a few of the common customer complaints. The average rating on G2 is four stars across 118 reviews. With Grasshopper, things aren’t any better.
Nextiva has not helped us solve any business problems - they only created more business problems for us!” “Nextiva’s phone service is completely unreliable and has cost us customers, in addition to countless hours of wasted team resources. But upon further investigation, you’ll see Nextiva’s unfriendly call center, constant bugs, and poor call quality leave much to be desired. The average score is 4.5 stars across 276 reviews. When browsing through user reviews for Nextiva on G2, it looks promising. When it comes to choosing a phone service, you want a provider who works with you - not against you. Customer Satisfaction: Which Tool Best Serves Its Customers?
To integrate with Salesforce, HubSpot, Zendesk, Oracle, or Microsoft Teams, you’ll need to upgrade your plan. ? Their basic plan includes integrations with Outlook and Google Contacts. Nextiva offers several native integrations, but (surprise!) you’re going to have to pay for it. You can’t fuel cross-collaboration or improve customer support by integrating with forms, Slack, CRM systems, or other apps. Grasshopper offers exactly one integration - Gmail. When it comes to integrations, the Grasshopper vs Nextiva debate is simple: Nextiva wins, hands down. With a VoIP or virtual phone system, your phone shouldn’t just place phone calls - it should allow communication to seamlessly flow between Slack, email, and texts. The best business phone systems integrate with other platforms. Integrations: Which Option Works With Other Apps? However, it lacks a number of basic features, like call recording, integrations, and shared phone numbers. With Grasshopper, you get a number of valuable features, like instant messaging, desktop and mobile apps, local numbers and toll-free numbers, call forwarding, virtual receptionist, voicemail transcription, and instant responses. Grasshopper is a virtual phone service, where team members add a business line to their existing mobile device.